Skip to content
Legal

Terms of Service

These terms set out how workshops may use Carustaz, what we provide, and what each side is responsible for.

1. Agreement

By signing up for or using Carustaz, you agree to these terms on behalf of your workshop. If you do not agree, do not use the service.

2. Workshop accounts

  • The person who signs up is the account owner and can add or remove staff logins.
  • Keep login credentials private. Each staff member should use their own login or PIN.
  • You are responsible for activity carried out under your workshop's logins.

3. Free trial

New workshops get 30 days of the Full Service package at no charge and without card details. At the end of the trial you can choose a paid package. If you do not, the account becomes read-only and your data stays available for export.

4. Packages and billing

  • Packages are priced per workshop per month, based on the number of bays, as listed on the pricing page.
  • Yearly plans are billed in advance for twelve months.
  • Upgrades take effect immediately. Downgrades take effect from the next billing cycle.
  • Prices exclude applicable taxes. We will give at least 30 days' notice before any price change applies to you.

5. Workshop responsibilities

  • Diagnosis, repair quality, parts fitted and road safety of serviced vehicles remain the workshop's responsibility.
  • Rates, taxes and invoice details entered in Carustaz must be accurate and lawful.
  • You must have a lawful basis to record customer details and to message vehicle owners.
  • Do not use Carustaz to send spam, unlawful content or messages unrelated to the vehicle's service.

6. Estimates and approvals

AI-drafted estimates are suggestions based on your inspection findings and your own rate card. The advisor must review each estimate before sending it. Work should start only on lines the vehicle owner has approved, and Carustaz records the time of each approval.

7. Insurance claims

Carustaz helps prepare and track claim files. It does not approve, reject or guarantee any claim. Claim decisions and settlement amounts are made solely by the insurer and its surveyor.

8. Customer messaging

WhatsApp and SMS messages are sent from your connected business number and must follow the rules of the messaging provider. We may pause messaging from an account that generates abuse reports until the issue is resolved.

9. Data ownership

Your customer, vehicle, job and invoice records belong to your workshop. You grant us permission to store and process them only to run the service for you. You can export your data at any time.

10. Availability

We aim to keep Carustaz available at all times and schedule maintenance outside common workshop hours. Offline mode lets inspection and clock-on entries continue during short connection drops.

11. Limits of liability

The service is provided as described on this website. To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees your workshop paid in the three months before the claim. We are not liable for indirect losses such as lost profit or lost business.

12. Ending the service

You can cancel at any time from account settings, and the service runs until the end of the paid period. We may suspend accounts that break these terms after giving notice, except where immediate action is needed to protect other users or the service.