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Insurance Claims

Accident repairs without the claim paper chase.

Open a claim file from the job card with policy, FIR and driving licence details. Surveyor photos, estimates and invoices sit in one file, and you track status with every insurer from intimation to settlement.

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Sample workshop readout

Claim file · CLM-0093Accident repair
TN-09 BY 3304
Hyundai i20 · Rear bumper, tail lamp, boot lid
Cashless
  1. Intimated
  2. Surveyed
  3. Approved
  4. Repair
  5. Invoiced
  6. Settled
  • Policy copy
  • RC and driving licence
  • Claim form signed
  • Surveyor photos (before)
  • Supplementary estimate
Insurer share
₹38,400
Customer share
₹6,150
Claim file
Documents, photos, estimate, invoice
Status by
Insurer and claim stage
Settlement
Customer and insurer share split
In the workshop

How Insurance Claims runs, step by step.

  1. 1

    Intimation

    Record the claim number, policy and insurer at check-in. The document checklist starts automatically.

  2. 2

    Survey

    Before photos, surveyor visit date and the surveyor's assessment attached to the same file.

  3. 3

    Approval and repair

    Insurer-approved lines become the repair estimate. Supplementary claims are raised from the same file.

  4. 4

    Settlement

    Invoice split between customer liability and insurer share, with payment received tracked against each.

Under the bonnet

What Insurance Claims handles for you.

Shares one record with every other module, so the vehicle, customer and parts you see here are the same everywhere in Carustaz.

  • Document checklist

    RC, driving licence, policy copy, claim form and FIR where needed, with missing items flagged.

  • Before, during, after photos

    Stage-wise photos organised the way surveyors ask for them.

  • Insurer-wise status board

    Every open claim by insurer and stage, so you know where money is stuck.

  • Depreciation and liability

    Customer share calculated from depreciation, compulsory excess and non-covered items.

  • Cashless and reimbursement

    Both flows supported, with the right invoice format for each.

  • Outstanding tracker

    Insurer receivables ageing at 30, 60 and 90 days.

Ground rules, printed on every job card.

  • Work starts only after the customer approves the estimate.

  • AI estimates use the workshop's own parts prices and labour rates, and the advisor can edit every line.

  • Insurance claim files are prepared for the insurer. Claim decisions are the insurer's.

  • Customer and vehicle data belong to the workshop and are never sold.

Questions about Insurance Claims

  • No. Carustaz prepares and organises the claim file for the insurer. Claim decisions always rest with the insurer and surveyor.

  • Any motor insurer. You add insurers once with their claim contact details and the file format follows a standard structure.

More on the dashboard

Start your workshop on Carustaz today.

Start freefor your workshop

30 days on the full system. No card, no setup fee. Your data stays yours if you leave.

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